Changes to these Terms

luluto reserves the right to amend or revise these Terms at any time without prior notice. Any changes will become effective upon publication on the Website.

However, if any changes materially affect existing customers—including, but not limited to, session fees, membership plans, payment methods, or policies relating to membership suspension or cancellation—we will notify affected customers before the changes take effect via email, WhatsApp, or any other method deemed appropriate by the Studio.

By continuing to do any of the following after such changes become effective, you are deemed to have accepted the revised Terms:

• Using the Website
• Purchasing a trial session or membership
• Booking sessions
• Communicating with luluto
• Using or attending the Studio

We encourage all customers to review these Terms periodically to stay informed of any updates.

Privacy

You acknowledge and agree that luluto may collect, use, and disclose your personal information in accordance with its Privacy Policy.

Waiver

No waiver by luluto of any provision or right under these Terms shall be effective unless it is made in writing and signed by an authorised representative of luluto.

Any failure or delay by luluto in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

A waiver of any provision or right on one occasion shall not constitute a waiver of any subsequent breach of the same provision or of any other provision of these Terms.

Consent Form

All customers are required to read, complete, and sign luluto’s Consent Form before participating in their first session.

Article 1 – General Provisions

These Terms of Service (“Terms”) set out the terms and conditions governing the use of services provided by luluto Pilates Studio (“the Studio”) by all users (“Users”).

These Terms apply to all individuals who access, browse, or use the Studio’s services, website, or any other platforms operated by the Studio.

By accessing or using the Studio’s services, Users acknowledge that they have read, understood, and agree to comply with these Terms.

The Studio reserves the right to amend, modify, or revise these Terms at any time without prior notice where reasonably necessary.

Article 2 – Session Bookings

Session bookings are accepted only through the Studio’s official booking channels:

• Email
• The official luluto website
• Telephone
• In person at the Studio
• The Studio’s official WhatsApp account

For Non-Australian Residents

Trial session fees and membership fees differ for Australian residents and non-residents.

Special trial pricing and standard membership rates are available only to Australian residents. Different pricing applies to non-residents, and the applicable fees will be advised at the time of booking.

Article 3 – Cancellation and Rescheduling

If you wish to cancel or reschedule a session, you must notify the Studio by 11:59 pm on the day before your scheduled session. Cancellations made on the day of the session will be treated as a late cancellation, and the session will be deducted from your membership or session package.

A cancellation will only be considered valid once you have received confirmation from the Studio via WhatsApp or email.

No refunds will be provided for same-day cancellations.

If your instructor is unable to conduct the session due to illness or other unforeseen circumstances, the Studio will arrange a replacement session on another date or at another mutually agreed time.

Trial Session Rescheduling

Trial sessions may be rescheduled provided that the request is made at least 24 hours before the scheduled session time.

The rescheduled trial session must be attended within two (2) weeks of the original booking date.

The two-week validity period is calculated from the date of the original booking and will not be extended or reset if the session is rescheduled.

Article 4 – Late Arrival and Early Departure

If you are running late for your session, please notify your instructor via the Studio’s official WhatsApp account.

All sessions will finish at the scheduled end time. Time lost due to late arrival cannot be extended, refunded, or made up.

Article 5 – Membership, Payments, Suspension and Cancellation

a. Membership

Memberships may be purchased during your session or via the Studio’s official WhatsApp account (available after completing your initial trial session).

Your membership agreement becomes effective on the date your application is accepted.

For the latest session schedules and membership fees, please refer to the official luluto website.

The only difference between the Monthly Payment Plan and the Weekly Payment Plan is the payment method. Both membership plans are based on a one-month membership period.(The official start date of the plan is the 1st of each month.)

If you would like to change your plan, please let our staff know by the 10th of the month before the month you wish to make the change.

If you would like to attend additional sessions, extra single sessions may be purchased separately.

Memberships and session packages:

• cannot be transferred to another person;
• cannot be redeemed for cash; and
• cannot be resold outside luluto.

Any sessions or memberships purchased from parties other than luluto will not be accepted or honoured.

b. Payments

Upon joining, you are required to pay the full membership fee in advance for your selected plan, which will commence on the 1st day of the following month.

If you attend sessions before your membership start date, each session will be charged at the per-session rate applicable to your selected membership plan, as shown on the Studio’s current price list.

After your membership begins:

• Members on the Monthly Payment Plan will be charged automatically on the 1st day of each month.
• Members on the Weekly Payment Plan will be charged automatically every Monday.

c. Suspension of Membership

If you would like to pause your membership, please contact your instructor directly or message our studio’s official WhatsApp, in principle, at least 3 weeks before your payment/auto-debit date.

The suspension period is limited to a maximum of 2 months in principle. After the suspension period ends, automatic payments will resume as usual.

Membership suspension is limited to 4 times per year. However, we are happy to discuss special circumstances on a case-by-case basis.

d. Cancellation of Membership

If you would like to cancel your membership, please let us know by the 10th of the month before the month you wish to cancel, using one of the following methods.

• Studio reception
• Phone
• WhatsApp
• Email
• Instagram direct message

Please note that cancellation requests made through any other methods will not be accepted.

If you notify us of your cancellation after the 10th of the month before your desired cancellation month, your membership will end at the end of the following month.

Please note that partial refunds will not be provided for cancellations made partway through a month.

If you rejoin the studio in the future, a rejoining fee of $98 will apply.

For members on a weekly payment plan, the membership contract is still based on a monthly term. Therefore, even if you stop attending sessions during the middle of the month, payments will continue until the end of that month.

Example:
If you submit a cancellation request on June 12, your membership cancellation date will be July 31.

e. Carryover of Unused sessions

Monthly members may carry over one unused session from the current month to the following month if it was not used within the month.

Any carried-over session must be used within the following month.

Please note:

• Carried-over sessions cannot be used during a suspension period.
• Any unused sessions (including carried-over sessions) will expire upon cancellation or termination of membership.
• Weekly members are generally not eligible to carry over unused sessions, unless specifically approved by the studio.

In cases of illness, a medical certificate from a doctor must be provided.

f. Preferred Instructor Option

• If you would like to have the same instructor for every session, you can choose a Preferred Instructor Option for AUD $50 per month.
• The Preferred Instructor fee will be automatically charged to your registered card on the 1st of each month.

Article 6 (Refund Policy)

As a general rule, refunds will not be accepted after membership registration or after the purchase of products or services.

Please carefully review the Terms and Conditions, fees, and service details before purchasing or registering for membership.

By registering for membership or purchasing products/services, users are deemed to have agreed to this Refund Policy.

Article 7 (Disclaimer)

By applying for and participating in sessions, events, activities, or other programs provided by luluto, users acknowledge and agree that they fully understand and accept the inherent risks and potential dangers associated with these services.

Users agree that, having understood these risks, they will not hold luluto, its instructors, or related parties responsible, to the extent permitted by law, for any injuries, damages, expenses, or other losses arising during sessions or participation in these services.

Furthermore, if the assigned instructor reasonably determines that participation in a session or use of the facilities may pose a risk to the safety of the user or other users, the studio may refuse participation in the session or use of the facilities.

However, nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited, including liability for death or personal injury caused by the negligence of the studio.

Article 8 (User Acknowledgements and Indemnification)

By using this service, users acknowledge and agree to the following:

• Users use this service for the purpose of receiving Pilates instruction.
• Pilates is not a substitute for medical treatment, diagnosis, therapy, or prescriptions.
• Pilates instructors do not diagnose illnesses or injuries, nor do they prescribe medication.
• Users confirm that they have received medical clearance from a doctor indicating that they are able to participate in Pilates.
• Users understand that Pilates involves certain risks, including bruising, temporary muscle soreness, and the potential aggravation of existing injuries or medical conditions. Users agree not to hold the studio or assigned instructor responsible, to the extent permitted by law, for any injuries resulting from these risks.
• Users understand that additional risks may arise depending on their individual health conditions.
• If users experience pain or discomfort during a session, they are responsible for immediately informing the instructor and requesting adjustments to the exercises or session content as necessary.
• Users or instructors may stop or end a session at any time for safety reasons or other appropriate reasons.
• Users confirm that they have been given sufficient opportunity to ask questions regarding this service.
• Users agree to indemnify and hold harmless the studio and instructors, to the extent permitted by law, from any damages, injuries, liabilities, costs, or losses arising in connection with the provision of Pilates services by the studio or instructors.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited, including liability for death or personal injury caused by the negligence of the studio.

Article 9 (Collection of Personal Information and Privacy Policy)

By using this service, users consent to the collection and storage of their personal information by the studio.

Collected personal information will be used for the following purposes:

• To better understand users’ needs
• To improve the quality of services and products
• To send emails regarding luluto membership plans, promotions, campaigns, and other relevant information
• To request participation in surveys and market research
• To optimise the website based on users’ browsing history, usage patterns, and preferences

All collected personal information will be strictly managed and will not be used for purposes other than internal evaluation and service improvement.

The studio will take appropriate measures to protect users’ personal information by implementing the latest technologies and security practices to prevent unauthorised access and information leaks.

Personal information will also be handled appropriately in accordance with applicable laws and regulations.

Article 10 (Intellectual Property Rights)

All intellectual property rights relating to the content, software, images, text, videos, educational materials, and all other materials published on the studio’s website and various platforms operated by the studio belong to the studio or the rightful owners of such materials.

Third parties are prohibited from reproducing, modifying, republishing, distributing, making publicly available, or otherwise using these materials in any similar manner without the studio’s prior written consent.

Article 11 (Contact Information)

For any questions or inquiries regarding this service or these Terms and Conditions, please contact us at the following:

South brisbane

Address：32 Hope Street, South Brisbane QLD 4101
E-mail：info@luluto.com.au
Whatsapp・TEL：+61 481 567 679