Article 1 (General Provisions)
These Terms of Service (hereinafter referred to as “Terms”) set forth the conditions between
the user (hereinafter referred to as “the User”) and luluto Pilates Studio (hereinafter referred
to as “the Studio”) for the use of service provided by the Studio. These Terms apply to all
visitors, users, and others who access or use the Studio’s service, website and other
platforms. Access to and use of the services are conditioned on your acceptance of and
compliance with these Terms. The Studio reserves the right to modify or revise these Terms
at any time without prior notice.
Article 2 (Class Reservation Policy)
Reservations should be made through the Studio’s website, phone, or online platforms.
Article 3 (Cancellation Policy for Reserved Classes or Appointments)
Cancellations by User for classes or appointments must be made at least 24 hours in
advance. Cancellations made within 24 hours of the class start time will be considered late
cancellations and will not be refunded. If the instructor is unable to attend an individual
appointment due to unforeseen circumstances (such as illness), a replacement session will
be arranged for another day or at another pre-arranged time.
Article 4 (Late Arrival and Early Departure)
If you are running late for a class or appointment, please contact your instructor. Time lost
due to late arrival or early departure will not be compensated, and the session will continue
for the remaining time.
Article 5 (Disclaimer)
By signing up for and participating in classes, events, activities, and other programs at the
Studio, you acknowledge the specific inherent risks and dangers involved in using the
services. With full awareness of the risks involved, you agree to waive and release all claims
against the Studio and its Pilates instructors for any consequential loss that may occur.
Article 6 (Indemnity)
By using the Services, you agree to the following:
● The User receives Pilates instruction.
● The User understands that Pilates is not a substitute for traditional medical treatment
or medications.
● The User understands that Pilates instructors do not diagnose illnesses or injuries, or
prescribe medications.
● The User has clearance from your physician to do Pilates.
● The User understands that risks associated with Pilates services include, but are not
limited to, superficial bruising, short-term muscle soreness, and exacerbation of
undiscovered injuries, and you release the company and individual instructors from
all liability concerning these injuries that may occur during the session.
● The User understands that there may be additional risks based on your physical
condition. You understand that it is your responsibility to inform your instructor of any
discomfort you may feel during the session so that they can adjust accordingly.
● The User understands that either you or the Pilates instructor may terminate the
session at any time.
● The User has the opportunity to ask questions about the Service.
● The User agrees to indemnify and hold harmless the instructors and the Studio from
any loss, injury, liability, damage, or cost that may incur due to the provision of
Pilates services by the instructors and the Studio.
Article 7 (Data Collection and Privacy Policy)
By using the Services, you agree that the Studio may collect and store personal data from
you. The data will be used for the following purposes:
● To better understand your needs
● To improve our services and products
● To send you promotional emails containing information about classes and
memberships
● To contact you to fill out surveys and participate in other forms of market research
● To customize our website based on your online behaviour and personal preferences
All collected information will be kept strictly confidential and will only be used for internal
evaluation. The Studio is committed to securing your data and preventing data theft through
the implementation of the latest technologies and software.
Article 8 (Intellectual Property Rights)
All content, software, and materials on the Studio’s website and the various platforms used
by the Studio are the property of or duly licensed to the Studio. Third parties are not allowed
to utilize the materials for modification, reproduction, or distribution purposes without prior
written permission from the Studio.
Article 9 (Customer Support)
If you have any questions about the services or the Terms, please feel free to contact us at
info@luluto.com.au